Legal

Booking terms

Last updated 2 October 2026

Booking. Book through the enquiry form, email or WhatsApp. Your appointment is confirmed when we confirm it to you. Treatments are 45, 60, 90 or 120 minutes, at the prices shown on this website.
Cancelling or changing. Please give at least 24 hours’ notice so we can offer the time to someone else. Contact us by email or WhatsApp.
Late arrival. If you arrive late, we will try to fit your treatment in, but this is at our discretion and depends on the time being available. A late start may mean a shorter session, and the price of a shortened session is at our discretion.
Payment. Payment is on the day, in cash.
Age. Clients must be 18 or over. Under-18s can be treated only if a parent or legal guardian attends the appointment and signs a permission form.
Your health. New clients complete a medical form at their first appointment. Please tell us about injuries, pregnancy, medical conditions or medication changes before any treatment. We may adapt or decline treatment where we think it is not safe. Massage is not a substitute for medical advice.
Professional conduct. Jinjuta Massage Therapy is a strictly professional service. Sexual services are never offered. Any inappropriate request or behaviour will end the appointment, without refund, and the client will be asked to leave.
Your rights. Nothing in these terms affects your legal rights as a consumer.
Complaints. Email us at info@jinjutamassagetherapy.co.uk and we will respond promptly.